According to Herzberg, understanding what causes employee satisfaction and dissatisfaction is important for management.
The factors that motivate people can change over their lifetime, but "respect for me as a person" is one of the top motivating factors at any stage of life.
Satisfaction and dissatisfaction are not on a continuum with one increasing as the other diminishes, but are independent phenomena.
To ensure a satisfied and productive workforce, managers must give attention to both sets of job factors.
motivation
Willingness of action especially in behavior
hygiene
Those conditions and practices that promote and preserve health.
satisfaction
A fulfillment of a need or desire.
two-factor theory
a framework that says there are certain factors in the workplace that cause job satisfaction, while a separate set of factors cause dissatisfaction
hygiene factors
things that that do not give positive satisfaction, though dissatisfaction results from their absence
The factors that motivate people can change over their lifetime, but "respect for me as a person" is one of the top motivating factors at any stage of life.
Satisfaction and dissatisfaction are not on a continuum with one increasing as the other diminishes, but are independent phenomena.
To ensure a satisfied and productive workforce, managers must give attention to both sets of job factors.
motivation
Willingness of action especially in behavior
hygiene
Those conditions and practices that promote and preserve health.
satisfaction
A fulfillment of a need or desire.
two-factor theory
a framework that says there are certain factors in the workplace that cause job satisfaction, while a separate set of factors cause dissatisfaction
hygiene factors
things that that do not give positive satisfaction, though dissatisfaction results from their absence
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